Last updated: 29 Mar 2026
We want you to feel confident ordering from Collector's Corner. This Refund Policy explains when returns, replacements, store credit, or refunds may be available for purchases made through our website.
1. Eligibility for Returns
Items may be eligible for return within 7 days of delivery if they arrive damaged, defective, or materially different from what was ordered.
To qualify, items must be unused, in their original condition, and returned with original packaging where reasonably possible.
We may request photos, videos, or other supporting details before approving a return or refund request.
2. Non-Returnable Items
For hygiene, customization, or limited-edition reasons, some items may not be eligible for return unless they arrive damaged or incorrect.
This may include opened sealed products, custom or personalized items, made-to-order items, digital products, gift cards, or clearance items marked as final sale.
3. Refunds and Store Credit
If a return or claim is approved, we may issue a refund to the original payment method, offer store credit, or send a replacement item, depending on the situation and stock availability.
Approved refunds are generally processed within 5 to 10 business days after confirmation, though the final posting time may depend on your bank or payment provider.
4. Return Shipping
If the return is due to our error, a damaged item, or a defective product, we may cover the reasonable return shipping cost or provide alternative instructions.
If a return is accepted for other reasons, return shipping costs may be the responsibility of the customer unless otherwise stated.
5. Cancellations
Orders may only be cancelled before they are processed or packed for shipment. Once processing has started, cancellation may no longer be possible.
6. Contact Us
If you need help with a return, refund, replacement, or cancellation, please contact us at hello@collectorscorner.example .